Privacy Policy

Bigelow Trading - Privacy Policy (U.S.)

Last Updated: April 17, 2019

Thank you for visiting Proraso USA at www.proraso-usa.com (the "Site"). The Site is owned and operated in the United States by Bigelow Trading, Ltd. ("Bigelow Trading ", "we" "us" or "our"). Bigelow Trading values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to the Site and your use of any of the services or features we provide is subject to our terms and conditions of which this Privacy Policy is part. This Privacy Policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be used, shared or processed by us. This includes personal information we collect online when you visit the Site and in our stores in the United States. When we use the term "personal information" we are referring to information that is connected to your name. This may include things like your e-mail address, mailing address, birthday, or telephone number, when those pieces of data are stored with your name. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By visiting the Site you are accepting and consenting to the practices described in this policy.

This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those websites. For example, if you post something on Facebook, Twitter, Instagram or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy.

1. Information we collect from you

1.1               Information you give to us. You may give us information by filling in forms on our Site or by corresponding with us by telephone, e-mail or otherwise. This includes information you provide when you:

• register to use our Site (which you must do if you would like to use some of the services and features we offer on our Site);
• subscribe to our services;
• place an order on our Site;
• post content to the Site through reviews or comments; and
• visit our social media platforms (which would include your name, profile picture, likes, location, friend list and other information described in the social media application sign-up page).

This information may include your name, address, telephone number, e-mail address and debit or credit card information (if you wish to place an order on our Site). When you register with us, you can view your personal information in 'My Account'. You can access 'My Account' directly to change any personal details, for example if you want to change your address. If you forget your password, simply click on the 'forgotten password' link on the register or login page and an e-mail containing your decrypted password will be sent to the e-mail address you originally provided.

1.2               Information we collect about you. With regard to each of your visits to our Site, we use the following various technologies to automatically collect information about you:

• Cookies: these are small bits of information that are placed on the hard drive of your computer. Cookies remember information about your activities on the Site and your preferences in order to make your visits to our Site more enjoyable and valuable to you by providing a customized experience. If you have chosen to disable cookies on your browser, some of the functionality of our Site may be lost. Certain of our web pages, particularly those that require a login and password, require that cookies be enabled in your browser and cannot be used when you have disabled cookies in your browser.
• Flash Cookies (also called Local Shared Objects or "LSOs"): these are data files similar to cookies, except that they can store more complex data. Flash Cookies are used to remember settings, preferences, and usage, particularly for video, interactive gaming, and other similar services.
• Web beacons, clear pixels, or pixel tags: these are small graphic images on a web page or in an e-mail that can be used for such things as recording the pages and advertisements clicked on by users, or tracking the performance of e-mail marketing campaigns.
• Web server logs: these are records of activity created by the computer that delivers the web pages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you to a web page on our Site. The web server log may also record information about your browser, such as your IP address and the cookies set on your browser by the server.
• Geo-location technologies: this refers to technologies that permit us to determine your location. We may ask you to manually provide location information on our Site, or to enable your mobile device to send us precise location information. We may also automatically collect general location information from your web browser.

1.3               Information we receive from other sources. We may receive information about you if you use any of the other websites we (or any member or brand within our group) operate or other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site. We are also working closing with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.

1.4               Children under age 13. We do not knowingly or intentionally collect any personal information from children under the age of 13. If you are under the age of 13 you can look at our Site, but you may not make a purchase, register, or submit any personal information to us. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the Site, we will delete the information from our records.

What we do with the information

We use information collected from you in the following ways:

2.1               Information you give to us. We will use this information in relation to:

(a)                Administration of our Site: The information you give us is necessary to enable us to (i) fulfil your order (including acknowledging your order and communicating with you if there is any issue regarding the fulfilment of your order); (ii) to make sure your order is delivered correctly; and (iii) to maintain your account.

(b)               Customer service: We ask for your contact details, such as your e-mail address and telephone number, to enable us to answer any questions you have about using our Site and to notify you about the status of your orders.

(c)                Direct Marketing: We want to keep you up to date on our latest products, promotional offers and events.

Electronic Marketing. If you are an existing customer, we will only contact you by electronic means (e-mail or text) about goods and services similar to those which were the subject of a previous sale or negotiations for a sale. If you are a new customer, and where we permit selected third parties to use your personal information, we (or they) will contact you by electronic means only if you have expressly consented to this.

Other Marketing. We will only contact you by mail or telephone if you have expressly consented to this contact.

(d)                Our service: To notify you about changes to our service.

(e)                Our Site: To ensure that content from our Site is presented in the most effective manner for you and for your computer, and so that we can enhance your experience of using our Site.

2.2               Information we collect about you. We will use this information in relation to:

(a)                Administration of our Site: To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, and statistical and survey purposes.

(b)               Site improvement: To improve our Site to ensure that content is presented in the most effective manner for you and your computer.

(c)                Customer service: The information we collect from you will allow us to (i) allow you to participate in interactive features of our service when you choose to do so; (ii) measure or understand the effectiveness of advertising we serve to you and others and deliver relevant advertising to you; and (iii) make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.

(d)                Security of our Site: As part of our efforts to keep our Site safe and secure.

2.3               Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

3.1               We may share your personal information with any member or brand within our group, which means our parent company, Bigelow Trading.

3.2               From time to time we retain the services of third party companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this Site. We may share your information with selected third parties including:

(a)                Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you (e.g. in order to process your order and maintain your account, including the authorization and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc.). These companies or individuals may be provided with access to your personal details in order to fulfill their function but may not use such information for any other purpose.

(b)               Advertisers and advertising networks that require the data to select and serve relevant advertisements to you and others.

(c)                Analytics and search engine providers that assist us in the improvement and optimization of our Site.

3.3               Other than as set forth above with respect to our parent company and any member or brand within our group, we do not rent, sell or otherwise provide your personal details to third party companies or individuals for their marketing purposes.

3.4               We may disclose your personal information to third parties:

(a)                In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

(b)               If Bigelow Trading or its ultimate parent company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

(c)                If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or in order to enforce or apply our Terms of Use and other agreements; or to protect our rights, property, or safety (or the rights, property, safety of our customers, or others). This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

1. Where we store your personal data

4.1               The data that we collect from you may be transferred to, and stored at, a destination outside of the country in which it was originally collected. This may include transfers outside of United States and into the European Economic Area ("EEA"). It may also be processed by staff working outside of the United States who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable law.

4.2               We use the latest encryption technology to ensure that all transactional information you provide to us is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. If you have given your consent prior to entering the details required for the ordering process, our Site will retain your account details such as your name, address, e-mail address and purchasing history. Each time you log into your account to create a new order you must re-enter your credit card details. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4.3               Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

4.4               We will retain the information we collect from you until you elect to no longer receive communications from us.

Third party websites

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

E-mail and SMS Opt-Out

You can at any time tell us not to send you marketing communications (i) by mail by following the instructions that are included in a particular promotion; (ii) by e-mail by clicking on the unsubscribe link within the marketing e-mails you receive from us; or (iii) by SMS by following the "STOP" instructions provided with the message. If you have registered with us, you also may opt out of receiving marketing materials (by mail, e-mail and/or SMS) by logging into your account and changing your preferences.

Notices for California Residents

7.1               California Do Not Track Notice.

(a)                Under California law, website and online service operators are required to disclose how they respond to web browser "do not track" signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about a consumer's online activities over time and across third party websites, to the extent the operator engages in that collection. At this time, we do not track our customers' personal information over time and across third-party websites and therefore this requirement does not apply to us.

(b)               California law also requires website and online service operators to disclose whether third parties may collect personal information about their users' online activities over time and across different sites when the users use the operator's website or service. Third parties that have content or services on our Site such as a social feature, analytics service, or an advertising network partner, may obtain information about your browsing or usage habits but this information does not include personal information. We do not knowingly permit such third parties to collect any personal information from our Site unless you directly provide it to us and we provide it to them with your consent.

7.2               Notice for Minors. We may offer interactive services which allow you to post content to share publicly or with friends. At any time you can delete or remove content you have posted using the deletion or removal options within our services. If you have questions about how to remove content in a specific service or if you would like additional assistance with deletion you can contact our customer support team at info@proraso-usa.com. Although we offer deletion capability, you should be aware that the removal of content may not ensure complete or comprehensive removal of that content or information posted through the services.

7.3               Under California law, you have the right to request and receive information from us concerning any third parties who have received personal information about you from us for the third parties' direct marketing purposes. Any such requests for information from us can be made by sending an e-mail to info@proraso-usa.com.

Changes to our Privacy Policy

We reserve the right to make changes to our Privacy Policy from time to time. Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.

Contact

Questions, comments or requests regarding this Privacy Policy are welcomed and should be addressed to us by e-mail or mail:

info@proraso-usa.com

(Proraso USA c/o Bigelow Trading), 19 W 21st St, Suite 401, New York, NY 10010

Product Information
All material and information presented by Bigelow Trading is intended to be used for personal educational or informational purposes only. The statements made about products and health conditions have not been evaluated by the U.S. Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Each person is different, and the way you react to a particular product may be significantly different from other people. You should not rely on any information on this site to treat any particular disease or health-related condition. Use of the Site is not meant to serve as a substitute for professional medical advice: this Site is solely an online store for specialty personal care products.

We do not warrant and shall have no liability for information provided in this site concerning any of the products for any and all health purposes. [This information is provided solely as a guideline to be used when discussing a program with a healthcare professional.] Bigelow Trading makes no guarantee or warranty, express or implied, with respect to any products or services sold or discussed on this site, including any warranty of merchantability or fitness for a particular purpose. Proraso-usa.com shall have no liability as a publisher of information or reseller of any products or vendor services, including without limitation, any liability for defective products. We are not responsible for defective merchandise from independent manufacturers.

The products displayed on the Site can be ordered and delivered only within the United States. Proraso products displayed on the Site may be available in select retail stores in the U.S. and certain foreign markets. All prices displayed on the Site are quoted in U.S. Dollars and are valid and effective only in the U.S. 

While Bigelow Trading has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.