Orders
We will process your order in the order it was received, and as quickly as possible. (We wouldn't want to wait for our Proraso, either!) We're sorry, but we are unable to modify your order once it is placed. If you need assistance, please reach out as soon as possible to info@proraso-usa.com.
Free Shipping
We are pleased to offer complimentary ground shipping on all orders of $45 or more being shipped to an address within the contiguous 48 US states.
Shipping
We know you want to get your purchase as soon as possible. That’s why we ship most packages within 1 to 2 business days via UPS or US Priority Mail. If your new product is being sent outside of the contiguous Unites States or to a P.O. box, military APO or FPO address, it will be shipped via US Priority Mail. To help you keep track of your shipment, a tracking number will be sent to you through an email. If for some reason you don’t receive an email, please check your junk mail or sign into your Proraso-USA.com account to view tracking information.
Problems
We hope you love your Proraso product(s) as much as we do, but if you don't, we want to help.
If you have any questions about or problems with your order, please contact us within 7 calendar days of receipt at info@proraso-usa.com.
Returns
We’ll be more than happy to exchange or return your product(s) purchased on Proraso-USA.com.
We will issue a full refund for unopened, unused products for up to 30 calendar days after purchase. Product(s) that have been opened may be exchanged for up to 30 calendar days after purchase. Either must be accompanied by proof of purchase.
Customers who purchase products from Proraso-USA.com should return item(s) and sales receipt within 30 days (after your order is received) to:
Proraso USA c/o Bigelow TradingMail Order / Returns
19 W 21st St, Suite 401
New York, NY 10010
Sorry, but shipping costs are not included or refunded, nor do we provide pre-paid return labels.
We are not responsible for returns missing in transit. Please use a traceable shipping method, such as UPS, FedEx or USPS Priority Mail and keep a copy of the tracking number for your records.
Returns must be accompanied by a sales receipt, and we only accept returns for product purchased from Proraso-USA.com.
If you wish to return or exchange a Proraso product purchased from one of our authorized retail partners, it must be returned to the point of purchase and may not be accepted at Proraso-USA.com. Each retailer has its own return policy, so please be sure to check it prior to purchase and/or return.
Sorry, but due to Board of Health Department regulations, we cannot accept returns on Shave Brushes (this includes the Travel Shave Kit, which includes a Shave Brush), Military Brushes, Beard Brushes or Moustache Brushes.
If you need further information or help with your return, please do not hesitate to email us at info@proraso-usa.com or call us at 1.212.533.2700 x7.
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